Service & Maintenance
Keep your equipment working for you.
If your equipment isn’t in the field, it’s not generating revenue. Baseplan lets you automate and oversee every facet of equipment service and maintenance.
Why Baseplan?
Your equipment rental software should manage and automate maintenance requests. Baspelan does that and so much more.
Total service management
Through one integrated ERP
- Track maintenance operations in real time
- Efficient job scheduling
- Effective customer management
Service on the go
With an easy-to-use mobile app
- User-friendly mobile solution
- Tracking equipment in the field
- Empower staff wherever they are
Streamline maintenance
With a cloud-based software
- Simplified inventory management
- View all maintenance activities
- Keep your equipment in the field.
Predict when your equipment will break down
Baseplan uses multiple data points to predict when your equipment will break down so you can schedule maintenance. This helps keep your equipment generating revenue for you.
- Keep your equipment in the field for longer by reducing downtime windows through predictive maintenance.
- Schedule services automatically to prevent breakdowns to your equipment.
- Project asset disposal dates based on number of projected breakdowns.
Fully integrated service jobs
Access all the information you need to ensure every service job has the right parts available to complete your maintenance.
- Allocate service requests to the most suitable technician, taking into consideration their location, skills, and availability.
- Manage equipment completely via the Baseplan mobile app.
- Empower mechanics to scan QR codes on equipment items to assign to service jobs.
Improve customer satisfaction
Keep customers happier by keeping your equipment on the job for longer.
- Impress your customers with your ability to keep your equipment going for longer.
- Build lasting relationships with customers based on your reliability.
- Win repeat business from customers.
Increase your ROI
By servicing more efficiently, you can make better booking and purchasing decisions across your business.
- Preventative maintenance ensures your asset utilisation is maximised.
- Plan for asset disposal based on equipment service history in your asset management software.
- Make better decisions about equipment cycling by using the data at your fingertips.
Don’t believe us? See what our customers have to say!
‘Baseplan continues to provide a tightly integrated product supporting the critical functions of our business. The value lies in the partnership, where we work closely with Baseplan on rental industry solutions tailored to meet our requirements.’
Stuart Dean – Kennards Hire
Frequently Asked Questions
Equipment service and maintenance software helps businesses schedule, track and complete maintenance work across a fleet of machinery and rental assets. Baseplan connects service jobs, equipment records, technicians, parts and maintenance history within the broader rental ERP.
Planned servicing allows maintenance to be performed before equipment unexpectedly breaks down on a customer’s job. Baseplan supports automatic service scheduling and maintenance planning, helping hire businesses reduce avoidable downtime and keep revenue-generating assets available for longer.
Baseplan uses multiple equipment data points to support predictive maintenance and forecast potential breakdowns, enabling proactive scheduling. This gives service teams an opportunity to act before a mechanical issue results in longer unplanned downtime.
Baseplan can help allocate service requests based on factors such as a technician’s location, skills, and availability. For Australian businesses with mechanics covering large metropolitan, regional or remote service areas, this can improve scheduling efficiency and response times.
Yes. Baseplan’s mobile functionality enables technicians to access and manage equipment and service information while away from the workshop. Mechanics can also use QR codes on equipment to help identify and allocate assets to service jobs.
Service jobs are integrated with parts information so technicians and service teams can access the information needed to determine whether required parts are available. Connecting service and parts management helps reduce delays caused by discovering missing components after work has already been scheduled.
Yes. Baseplan allows equipment service history to inform asset-management decisions, including planning for disposal or replacement. A machine requiring increasingly frequent or expensive attention may warrant a different fleet decision from an equivalent asset with a stronger service history.
The first step is centralising equipment history, servicing requirements and maintenance schedules rather than waiting for breakdown calls. Baseplan provides preventive and predictive maintenance capabilities, making servicing a planned part of fleet operations.
Reliable equipment reduces the likelihood that customers experience avoidable disruption while an asset is on hire. Baseplan explicitly connects improved maintenance efficiency with greater equipment uptime, customer satisfaction and opportunities for repeat business.
Prioritise preventative maintenance, service history, technician scheduling, mobile field access, parts integration and visibility over equipment downtime and service costs. For rental fleets, the maintenance system should also connect directly with asset availability and utilisation rather than operating as an isolated workshop application.
For over three decades, Baseplan has been the unwavering choice for companies serious about profit and embracing evolving technology. As a leader in true ERP software, we’re here to elevate your rental business with cutting-edge solutions.
Randy Phillips
Corporate Controller, Porter Group USA
George Pappas
Managing Director, Linde Material Handling
Simone Klingberg
IT Manager, JLG Industries
Sam Dinsmore
General Manager, Allcott Hire
Stuart Dean
Chief Operations Officer, Kennards Hire
