Linde Material Handling: Connecting the Complete Equipment Lifecycle
See how Linde Material Handling created a more integrated operational environment with Baseplan, bringing service, rental, assets, inventory and parts together across its Australian business.
Linde Material Handling is one of the world’s leading providers of material handling solutions, with expertise spanning industrial trucks, fleet management, rental, servicing, spare parts and driver assistance technology.
Its Australian operation dates back to 1970 and today supports customers nationally through a network of branches, dealers and mobile service teams.
Delivering that level of service requires information to move reliably between multiple areas of the business. As Linde looked to strengthen its field service capabilities and replace its existing business application, it recognised an opportunity to create a more connected operating model with Baseplan.
“Baseplan really has improved the data quality throughout our organisation, allowing our executives to make better, more informed decisions and helping to improve the performance of Linde generally.”
– George Pappas, General Manager, Linde Material Handling
How Baseplan Connected More of Linde’s Australian Operations
Designed around rental and service
Baseplan’s strong understanding of equipment rental and service operations was a key reason Linde selected the platform. It offered functionality aligned with how an equipment-focused organisation actually operates.
Connecting critical areas of the business
Rather than adding another standalone application, Linde used Baseplan to bring asset management, equipment rental, servicing, stock inventory and spare parts into a more integrated operational environment.
Creating a more consistent source of information
With more operational data flowing through one platform, teams could work from clearer and more consistent information instead of relying on separate applications and fragmented datasets.
Improving visibility for leadership
Higher-quality operational data gave Linde executives a better view of the organisation and stronger information on which to base decisions about performance and future priorities.
Linking rental with the wider equipment lifecycle
Rental does not operate in isolation. Availability, servicing, parts, maintenance and asset information are closely connected. Baseplan helped bring these dependencies together within the broader platform.
Building a Stronger Operational Foundation
A national rollout completed in days
Linde began its Baseplan migration on a Friday afternoon in 2006. By Tuesday lunchtime, branches around Australia had transitioned to the new platform.
Better-quality data across the organisation
Consolidating more information within Baseplan improved the quality and availability of operational data, giving teams greater confidence in the information they were using.
More informed executive decisions
With greater visibility across operational activities, Linde’s leadership gained access to more reliable information for assessing performance and making business decisions.
A platform that has evolved with the business
Linde’s relationship with Baseplan has continued well beyond implementation, with ongoing product investment and customer feedback helping shape new capabilities over time.
Bring More of Your Equipment Operations Together
Service, rental, assets, inventory and parts all depend on accurate information and strong connections between teams.
Baseplan provides equipment-intensive businesses with a platform designed to bring these functions closer together, improving visibility, data quality and operational coordination across the equipment lifecycle.
Talk to Baseplan today about building a more connected foundation for your operation.
